Terms & conditions.

Version of 17 September 2026. These terms apply to every service provided by Qwik — Web & Digital Agency, Grand Rue 42, 1820 Montreux (“Qwik”) to its clients (“the client”).

1. Purpose

Qwik designs, develops, optimises, promotes and maintains websites, online shops, web applications and digital content. Each service is described in a written quote that states what is included and what is not.

2. Quotes and orders

The quote is valid for thirty days. The order is firm on receipt of the signed quote, or of its written acceptance by e-mail, and of the deposit payment where one is provided for. Any request outside the agreed scope is subject to an additional quote before execution.

3. Prices and payment

Prices are in Swiss francs, excluding VAT. Unless stated otherwise on the quote, a 30% deposit is due on order and the balance on delivery, payable within thirty days. The monthly plan, where offered, comprises an amount paid on order followed by a fixed monthly instalment, with a minimum commitment of twelve months; it then continues month by month and may be terminated in writing for the end of the following month. The site is delivered and put online from the first monthly instalment; it becomes the client’s property once the initial amount and the first twelve instalments have been paid. In the event of late payment, Qwik may suspend services and hosting after a written reminder has gone unanswered for ten days.

4. Deadlines

The stated lead times run from receipt of the deposit and of all the required content (text, images, access details). They are given in good faith; any delay by the client in approving or supplying content extends them accordingly.

5. Client obligations

The client provides content for which it holds the rights, approves mock-ups and deliverables within the agreed deadlines, and appoints a contact person. The client remains responsible for the accuracy of the information published on its site and for compliance with the laws applicable to its business.

6. Ownership and access

The domain name is registered in the client's name. Ownership of the delivered content, design and code is transferred to the client on full payment of the invoices; until then, Qwik remains the owner. Access details (domain, hosting, accounts) are handed over in writing on delivery. Tools, libraries and components under third-party licences remain subject to their own licence. Qwik may cite the project as a reference unless the client refuses in writing.

7. Hosting, maintenance and subscriptions

Recurring services (hosting, maintenance, follow-up, protection, social media content) are invoiced monthly or annually as per the quote, with no fixed term unless stated otherwise, and can be cancelled in writing for the end of the following month. On cancellation, Qwik hands over a full backup of the site and data, then deletes them from its servers after thirty days.

8. Warranty

Qwik fixes, free of charge and for thirty days after delivery, any malfunction in a deliverable that conforms to the quote. Clean-up work after a hack is guaranteed for thirty days: if the site is reinfected through the same vulnerability, Qwik intervenes again free of charge. The warranty does not cover changes made by the client or a third party, nor malfunctions related to external services.

9. Liability

Qwik commits to the means employed, not to a commercial result: search engine rankings, traffic or turnover cannot be guaranteed. Qwik’s liability is limited to the amount of the service concerned; it is excluded for indirect damages and in cases of force majeure.

10. Personal data

Qwik processes the client's and its users' data in accordance with the Swiss Federal Act on Data Protection (nFADP), solely to deliver the services. Hosted data is stored in Switzerland. Our privacy policy gives the details.

11. Applicable law and jurisdiction

These terms are governed by Swiss law. The place of jurisdiction is Montreux, subject to mandatory legal provisions. The parties shall first seek an amicable solution before taking any action.